Malta MGA/B2C/414/2008+64 9 321 6419
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A human reply from Streakz Casino in minutes

Reach live chat, e-mail or the New Zealand phone line around the clock; Streakz support answers twenty-four hours a day, every day.

Start a conversation Licensed by Malta Gaming Authority
Paid today
151,900 NZ$
8,272 Playing now
MGA LicensedRegulated under MGA/B2C/414/2008 since 2008, audited by GLI, iTech Labs and QUINEL.
Fast PayoutsAverage withdrawal processed in 6 minutes. Up to NZ$73,000 per transaction.
Data Protection256-bit AES encryption securing 219,000+ player accounts.
Three routes to a person

Your balance moved and you need someone now

One worry this clears: that no person is behind the screen to answer you.

Talk to someone now
When a deposit hangs or a game freezes mid-spin, chat reaches a person in about three minutes and suits quick questions; the mailbox behind it runs all day and night.
Open the chat
Written today, answered tomorrow
Send a detailed message to [email protected], best for paperwork and anything you want in writing; typical first reply lands within twenty-four hours.
Write to us
Someone on the line
Call +64 9 321 6419 (NZST) for anything urgent and spoken aloud; the line is staffed all hours and the usual pick-up takes about one minute.
Call now
Six facts for New Zealand

Ring the Auckland line and skip the time-zone guesswork

The worry this removes: that support is foreign, far away and never awake when you are.

How to reach

New Zealand phone+64 9 321 6419
Support time zoneNZST
Languages spokenEnglish, German, Finnish, Norwegian
Support e-mail[email protected]

Who supervises

Licensed byMalta Gaming Authority, MGA/B2C/414/2008

Where to get help

Gambling helpGambling Helpline New Zealand, Problem Gambling Foundation of New Zealand, The Salvation Army Oasis

When the play has stopped feeling like play

By the time play starts costing more than money, the people best placed to help are not us. These independent New Zealand organisations give free, confidential support for gambling problems. Each works separately from Streakz Casino and answers whatever you bring to them.

Gambling Helpline New Zealand. Runs a free, confidential helpline and online support for anyone in New Zealand worried about their own gambling or someone else's.

Problem Gambling Foundation of New Zealand. Offers counselling and public information across the country, helping people and whānau work through gambling harm at their own pace.

The Salvation Army Oasis. Provides community-based counselling and support groups for gamblers and families in New Zealand, at no cost to those who ask.

Five addresses, five desks

Send your question to the desk that owns it

Useful once you know the subject of your message and want it handled the first time.

Account desks

General support questions[email protected]
Document verification, KYC checks[email protected]

Money desks

Deposits and withdrawals[email protected]

Other desks

Complaints and formal disputes[email protected]
Personal data and privacy requests[email protected]
Business and partnerships[email protected]

Streakz Casino asks for the same few details each time

Having these within reach keeps the conversation short and the fix quick.

  • Your registered email address
  • Account reference or username
  • Amount and time of a payment
  • Screenshot of the screen you saw
  • Brief outline of what went wrong
Four steps to a decision

What happens if the answer does not settle it?

You have a reply you cannot use, and the worry is that nothing above support can be reached.

Put the dates in writing
Write to the complaints desk with dates, amounts and copies of earlier replies. Your message is logged and given a reference the same working day.
Who answers each point?
Read the written findings against the points you raised. A named person answers each part, so a gap in the reasoning is easy to spot.
Still unresolved at this stage
Ask for the case to go to a manager when a part is still unresolved. That review looks at the whole file, not just the last message.
Internal steps, then outside
Escalate to the Malta Gaming Authority once the internal steps are done. The regulator holds the licence under MGA/B2C/414/2008 and takes complaints in writing.
Streakz Casino response times

How long before someone answers you?

After reading, you will know which channel answers fastest at the hour you need it.

Live chat

Chat hoursAvailable around the clock
Chat first reply3 minutes
All hours shown inNZST

E-mail

E-mail address[email protected]
E-mail reply24 hours

Phone

Phone number+64 9 321 6419
Phone wait1 minute
Fast facts

Before you call, read the short answers

Everything from identification to closing your account, answered in a couple of lines each.

trustHow long before live chat answers me?+
Within three minutes, a chat agent picks up your message. Have your registered email address to hand and your date of birth if a payment is involved. Nobody at Streakz Casino will ever ask for your password; any request for one is not from us.
trustWhy was my issue closed without a fix?+
Say plainly that the first answer did not settle it and ask for the matter to be escalated. Written complaints go to [email protected], where the details are logged and reviewed. If the outcome still leaves you short, you may take it to the Malta Gaming Authority.
trustCan I close my account for good?+
Yes. Ask a support agent, by chat, phone or from your registered email address, and the account is closed for you. Any balance still sitting there is returned to a payment method in your name, following the usual checks.
trustWhat happens when a complaint goes further?+
When a dispute reaches the regulator, it goes to the Malta Gaming Authority, which licenses us as MGA/B2C/414/2008. Streakz Casino Ltd. is registered in Malta under company number C-65333, at Tower Road, Birkirkara.
trustWhere do I go at three in the morning?+
Wherever you are in the night, someone is on the other end. Live chat, e-mail and the New Zealand phone line all run around the clock, every day, including public holidays, with help given in English, German, Finnish and Norwegian.
Company behind the site

Check the company before you play

Worth a look when you want to know who holds the licence behind the name.

Company

Legal nameStreakz Casino Ltd.
Company numberC-65333 (Malta)
AddressTower Road, Birkirkara

Licence

RegulatorMalta Gaming Authority
Licence numberMGA/B2C/414/2008

E-mail

Support e-mail[email protected]

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